{"title":"RETURNS \u0026 CUSTOMER CARE","description":"\u003ch1\u003e\u003cspan\u003eCustomer Care\u003c\/span\u003e\u003c\/h1\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eAt Lilly \u0026amp; Ty, our mission is to help every woman feel confident, beautiful, and comfortable in her own skin. We carefully select every brand we stock and proudly stand behind the quality of our products.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eIf you have any questions about sizing, styling, or your purchase, we're always happy to help. Our goal is to ensure you have the best possible shopping experience.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cstrong\u003e\u003cspan\u003eContact Us\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cstrong\u003e\u003cspan\u003ePhone:\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e 0403 424 489\u003c\/span\u003e\u003cbr\u003e\u003cstrong\u003e\u003cspan\u003eEmail:\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e\u003ca href=\"mailto:lillyandty@outlook.com\"\u003e\u003cspan\u003elillyandty@outlook.com\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eAlternatively, you can contact us using the enquiry form on our website. We aim to respond to all enquiries as promptly as possible.\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv\u003e\u003chr\u003e\u003c\/div\u003e\n\u003ch1\u003e\u003cspan\u003eReturns \u0026amp; Refunds\u003c\/span\u003e\u003c\/h1\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eWe want you to love your purchase. If you're not completely satisfied, we're happy to offer a refund on eligible full-priced items, subject to the conditions below.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2\u003e\u003cspan\u003eFull-Priced Items\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eEligible full-priced garments may be returned for a refund of the purchase price (excluding original shipping costs) provided that:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul data-spread=\"false\"\u003e\n\u003cli\u003e\n\u003cspan\u003eThe return is lodged within \u003c\/span\u003e\u003cstrong\u003e\u003cspan\u003e14 days\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e of receiving your order.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eThe item is unworn, unwashed, and in its original condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eAll original tags remain attached.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eThe garment is free from makeup, stains, perfume, odours, or any other signs of wear.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eThe item is securely packaged and returned with your name and order number included.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eCustomers are responsible for all return shipping costs. We recommend using a tracked postal service, as Lilly \u0026amp; Ty cannot accept responsibility for items lost or damaged during return transit.\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv\u003e\u003chr\u003e\u003c\/div\u003e\n\u003ch2\u003e\u003cspan\u003eSale Items\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003ePlease choose carefully, as \u003c\/span\u003e\u003cstrong\u003e\u003cspan\u003eall sale and clearance items are final sale\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eWe do not offer refunds or exchanges on discounted items unless the item is deemed faulty under Australian Consumer Law. Any unauthorised returns of sale items will be sent back to the customer, with the return postage charged accordingly.\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv\u003e\u003chr\u003e\u003c\/div\u003e\n\u003ch2\u003e\u003cspan\u003eReturn Process\u003c\/span\u003e\u003c\/h2\u003e\n\u003col data-spread=\"false\" start=\"1\"\u003e\n\u003cli\u003e\u003cspan\u003eEnsure your item meets the return conditions above.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eContact us if you require return instructions.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSecurely package your item and include your name and order number.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSend your parcel using a tracked postal service.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cstrong\u003e\u003cspan\u003eReturn Address:\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eLilly \u0026amp; Ty\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eShop 10\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e651–659 Old Coast Road\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eFalcon WA 6210\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv\u003e\u003chr\u003e\u003c\/div\u003e\n\u003ch1\u003e\u003cspan\u003eFaulty or Incorrect Items\u003c\/span\u003e\u003c\/h1\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eWe sincerely apologise if you receive an item that is faulty or incorrect.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eIf you believe your garment has a genuine manufacturing fault, please contact us within \u003c\/span\u003e\u003cstrong\u003e\u003cspan\u003e14 days of receiving your order\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e by emailing \u003c\/span\u003e\u003ca href=\"mailto:lillyandty@outlook.com\"\u003e\u003cstrong\u003e\u003cspan\u003elillyandty@outlook.com\u003c\/span\u003e\u003c\/strong\u003e\u003c\/a\u003e\u003cspan\u003e with:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul data-spread=\"false\"\u003e\n\u003cli\u003e\u003cspan\u003eYour order number\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eA description of the fault\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eClear photographs of the issue\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eOnce assessed, we will offer an appropriate remedy in accordance with Australian Consumer Law. This may include a repair, replacement, store credit, or refund, depending on the nature of the fault and product availability.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eWe aim to respond to all faulty item enquiries within \u003c\/span\u003e\u003cstrong\u003e\u003cspan\u003e1–2 business days\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv\u003e\u003chr\u003e\u003c\/div\u003e\n\u003cp\u003e\u003cspan\u003eThank you for shopping with Lilly \u0026amp; Ty. We truly appreciate your support and are committed to providing exceptional customer service and a shopping experience you'll love.\u003c\/span\u003e\u003c\/p\u003e","products":[],"url":"https:\/\/lillyandty.com.au\/collections\/returns-customer-care.oembed","provider":"LILLY \u0026 TY","version":"1.0","type":"link"}