CUSTOMER CARE
At Lilly & Ty we are here to make every women feel beautiful. If we do not meet your standards please contact us directly.
I have such confidence in the brands and have been wearing them myself for nearly a decade.
My goal is to make every woman feel beautiful in their own skin.
Please contact directly for any help or direction with any garment.
Happy Shopping!
Have any questions or concerns?
We’re always ready to help!
Call us at
0403424489
or
send us an email to:
RETURNS
If you are not happy with your item EASY we will refund your money conditions apply: This is one FULL price items and the garment must be returned in original condition with tags still intact (not cut off and tied back on) and make up and perfume free! This needs to be done within 14 days of purchase and contact me within 7 days of delivery for online.
Return postage is at your expense. Make sure your order is sent via secure methods of post, as we cannot offer any reimbursement until we have received the items.
No exchanges or refunds on sale & clearance items.
RETURNS POLICY
If your fabulous items from Lilly & Ty are not exactly what you were looking for or you’ve simply had a change of heart then please follow the really easy return steps below:
Make sure item you are returning has been delivered within the past 14 days
Please ensure the item is meets the above conditions.
Post the item to the following address:
Lilly & Ty
19 Batavia Ave,
Mandurah, WA, 6210
FAQ
How do I return an item?
Simply contact us and follow the above directions.
Strict 14 day return policy applies!
All online orders so we can easily adhere to policy.
.
How do I track my order?
A Tracking number will be ent after purchase., this is so your mind it at ease and you can see the progress of your beautiful garments Journey to you.
How can I contact your couriers?
We use Australia Post
What are your delivery options?
You can pick up free in store or we deliver AU wide for a flat rate ore internationally.