Customer Care

At Lilly & Ty, our mission is to help every woman feel confident, beautiful, and comfortable in her own skin. We carefully select every brand we stock and proudly stand behind the quality of our products.

If you have any questions about sizing, styling, or your purchase, we're always happy to help. Our goal is to ensure you have the best possible shopping experience.

Contact Us

Phone: 0403 424 489
Email: lillyandty@outlook.com

Alternatively, you can contact us using the enquiry form on our website. We aim to respond to all enquiries as promptly as possible.

Returns & Refunds

We want you to love your purchase. If you're not completely satisfied, we're happy to offer a refund on eligible full-priced items, subject to the conditions below.

Full-Priced Items

Eligible full-priced garments may be returned for a refund of the purchase price (excluding original shipping costs) provided that:

• The return is lodged within 14 days of receiving your order.
• The item is unworn, unwashed, and in its original condition.
• All original tags remain attached.
• The garment is free from makeup, stains, perfume, odours, or any other signs of wear.
• The item is securely packaged and returned with your name and order number included.

Customers are responsible for all return shipping costs. We recommend using a tracked postal service, as Lilly & Ty cannot accept responsibility for items lost or damaged during return transit.

Sale Items

Please choose carefully, as all sale and clearance items are final sale.

We do not offer refunds or exchanges on discounted items unless the item is deemed faulty under Australian Consumer Law. Any unauthorised returns of sale items will be sent back to the customer, with the return postage charged accordingly.

Return Process

1. Ensure your item meets the return conditions above.
2. Contact us if you require return instructions.
3. Securely package your item and include your name and order number.
4. Send your parcel using a tracked postal service.

Return Address:

Lilly & Ty
Shop 10
651–659 Old Coast Road
Falcon WA 6210

Faulty or Incorrect Items

We sincerely apologise if you receive an item that is faulty or incorrect.

If you believe your garment has a genuine manufacturing fault, please contact us within 14 days of receiving your order by emailing lillyandty@outlook.com with:

• Your order number
• A description of the fault
• Clear photographs of the issue

Once assessed, we will offer an appropriate remedy in accordance with Australian Consumer Law. This may include a repair, replacement, store credit, or refund, depending on the nature of the fault and product availability.

We aim to respond to all faulty item enquiries within 1–2 business days.

Thank you for shopping with Lilly & Ty. We truly appreciate your support and are committed to providing exceptional customer service and a shopping experience you'll love.